Mind Vista Support Privacy Policy

Your privacy is very important to us, and you can be confident that your personal information will be kept safe and secure, and will only be used for the purpose it was given to us. We adhere to current data protection legislation.

This privacy notice tells you what we will do with your personal information from the initial point of contact, through to services ending. 

We are registered with the Information Commissioner’s Office, Registration Reference: ZB659380 

Our Contact Details

Name: Jade Lambeth

Phone Number: 07438560679

E-Mail: jade.lambeth@mindvistasupport.com

If you have used our services and they have now ended, we will use legitimate interest as the lawful basis for holding and using your personal information. 

If you are currently receiving services from us or are considering using our services, we will process your personal data where it is necessary for the performance of our contract. 

The type of personal information we collect:

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, your name and contact details such as an e-mail address or phone number)

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you, for one of the following reasons:

• Registering an interest in our services
• Requesting further information on our services
• Requesting for us to contact you back
• Currently using our services

Your personal information will be collected in order for us to satisfy your enquiry or provide our services. If you decide not to proceed after an enquiry, it is assured that all of your personal data will be deleted within one month. However, if you would like this information deleted sooner, than please do make contact in order for us to prioritise this. 

We may disclose your information:

• to our IT providers and others who provide us with support services so that we can comply with our contractual obligations to you 
• to any appointed accountants, lawyers or other professional advisors if they require access to the information in order to advise us
• if required to do so by any legal requirement
• to law enforcement agencies in order to investigate any activities believed to be illegal or in breach of the applicable laws

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting us at jade.lambeth@mindvistasupport.com
2. We have a contractual obligation
3. We have a legal obligation
4. We have a legitimate interest

How we store your personal information

Your information will always be securely stored electronically, and securely secured in password protected files or documents for adequate safety. 

We will keep your name and contact details for as long as we are providing services to you. If our services provided to you come to an end, then we will permanently delete your personal information within two months of the end date of our services to you, unless otherwise stated by you or unless otherwise needed for other purposes such a tax filing or accountancy. 

After your enquiry is sent, if you no longer wish to proceed or do not respond to us within one month of our reply to you, then any personal information we hold of you, will be permanently deleted from our electronic records within one month. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at jade.lambeth@mindvistasupport.com or 07438560679 if you wish to make a request. 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at jade.lambeth@mindvistasupport.com 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk